About Us: Perrone Landscaping is a leading service provider in New England, specializing in a comprehensive range of landscaping, construction, and facility maintenance services. With a strong commitment to excellence, we offer innovative solutions tailored to meet the unique needs of each client. Our dedicated team is driven by a passion for delivering high-quality, sustainable, and aesthetic outdoor spaces. Whether enhancing landscapes, performing construction projects, or ensuring the upkeep of facilities, Perrone Landscaping has built a reputation for reliable service and exceptional results across the region.
Job Summary: We are seeking a proactive and results-driven Strategic Account Manager to join our team. This individual will be responsible for managing and nurturing high-value accounts, ensuring our clients receive exceptional service and achieving mutual business growth.
As a Strategic Account Manager, you will be responsible for developing and maintaining relationships with key clients, overseeing their account needs, and driving business growth through targeted strategies. You will act as a trusted advisor, understanding client goals, offering tailored solutions, and identifying new opportunities for expansion. Your goal will be to maximize customer satisfaction, retention, and long-term partnerships.
Key Responsibilities:
- Build and nurture strong, long-lasting relationships with key clients and stakeholders.
- Serve as the main point of contact for assigned strategic accounts, providing excellent customer service and support.
- Develop a deep understanding of clients’ business objectives and challenges, and tailor solutions to meet their needs.
- Create and execute account strategies to ensure client satisfaction, retention, and growth.
- Identify opportunities for upselling and cross-selling additional products or services to existing clients.
- Collaborate with internal teams (sales, product, marketing, etc.) to deliver customized solutions for clients.
- Develop and present quarterly or annual business reviews to clients, showcasing the value and impact of the partnership.
- Monitor and track account performance, ensuring KPIs and service level agreements (SLAs) are met.
- Resolve any client issues or concerns in a timely and professional manner, maintaining high client satisfaction levels.
- Work with the sales team to identify and pursue new business opportunities within existing accounts.
- Stay updated on industry trends and client market conditions to proactively offer solutions and support.
- Prepare reports and analytics on account status, sales forecasts, and opportunities for internal teams and leadership.
- Lead or participate in client meetings, negotiations, and contract renewals.
Qualifications:
- Proven experience as an Account Manager or similar role, with a focus on high-value clients.
- Strong understanding of sales, account management, and business development strategies.
- Excellent communication and interpersonal skills, with the ability to engage clients at all levels.
- Strong problem-solving and negotiation skills.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Experience working with CRM software and account management tools.
- Ability to work independently and as part of a collaborative team.
- A proactive, results-oriented mindset with a focus on client satisfaction and growth.
- Minimum experience of 3 years.
Benefits:
- Health, Dental & Vision Insurance Offered
- 401k with Company Match
- Paid Time Off
- Paid Holidays
- Profit Sharing
- Advancement Opportunities